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Free NZ Shipping
On All Orders $99 Or More
FREE New Zealand shipping is provided on all orders NZ $99 or more and FREE shipping to Australia and China is provided on all orders NZ $199 or more. For orders under this amount, your shipping will be calculated at checkout before you pay. We welcome international orders and those international customers with a strong currency will no doubt enjoy shopping with us.
We understand that a great purchasing experience is all about how quickly we can deliver it. If we have the products you order in stock, we’ll dispatch your order within 24 Hours. We will email you promptly in the unlikely event that you’ve ordered a product that is temporarily out of stock and how long it will take on back order.
We expect to have your goods delivered within 3 working days within New Zealand. We use multiple courier providers. In NZ this can be either New Zealand Couriers, or Post Haste. International customers, you can expect delivery by either your local courier or post provider depending on what shipping option you selected at checkout. Depending on your location/country, we always use the most suited provider for the best service delivery. From our experience, some couriers/postal channels are better than others in certain countries/locations.
Order tracking is available and details will be provided to you by email once the order has been processed. A signature will be required upon delivery so consider specifying a work address to avoid the “card to call scenario”.
Customs and import regulations vary widely between countries. Some of the products we sell via this website are prohibited for importation into certain countries. Unfortunately, it’s not possible for us to be aware of all of the regulations specific to any given country. Where we are aware of any particular import restrictions, we endeavour to make note of this on the product detail page.
We are aware of some restrictions in place on ordering honey of greater than 2kg to EU countries – we suggest you check with your countries Customs Office or other government body before placing any honey orders over 2kg to EU countries.
It’s entirely your responsibility to ensure that any goods which you order are not prohibited/restricted within your delivery country. Health Hut NZ Limited accept no liability for the refund/replacement of any goods or any costs relating to, or arising from, the importation or confiscation of any goods by your countries Customs Office or other government body. Likewise any import duty or tax payable on your order is not our responsibility and is beyond our control. If an order is returned to us by your countries import authorities in resalable condition, we’ll refund or give you store credit to the value of the order less any postage costs incurred to us. We can’t provide a refund until we’ve received the products back. We don’t provide refunds on parcels that are detained or confiscated at your countries customs due to containing items which are prohibited.
We accept no liability for any goods lost in transit outside of New Zealand. We recommend you contact your local Customs Office for further information on import regulations in your country.
7 Day Rule
You may return any unopened item* that is still in its original packaging to Health Hut within SEVEN DAYS of receipt of your order (as recorded by the courier) for an exchange or credit note. We can only process returns and refunds for items purchased from Health Hut. Please contact us first to receive your special Return Code.
Please ensure goods for exchange arrive in “as new” condition, items that cannot be resold will not be exchanged.
Refunds can only be made using the same payment method used when ordering. If you have paid with non-cash payment options (Reward Points, Gift voucher or Store Credit) for your products, the component of these non-cash payments from the products’ balance will be refunded to your Store Credit with us. This credit will be available for you at check-out on your next order.
Refund to Credit Card or Alipay
When payment was made with same credit card and card hasn’t expired yet.
Refund to PayPal
When payment was made less than 60 days prior to refund. If more time has lapsed since, please provide us with your PayPal address. In all other instances – Please enclose your banking details for credit to be directed to your bank account.
Please contact us immediately so our friendly customer care team can get your details and decide on the best course of action. Your satisfaction is extremely important to us. Please accept our assurance that any problems will be addressed in a friendly and efficient manner, and with your satisfaction as our over-riding concern.
Domestic orders: In order to organise replacement or compensation for damaged items, both the damaged item(s) and packaging must be retained for inspection. Please contact us so our customer care team can help resolve the issue.
International orders: We will compensate you for goods damaged in transit. In order to compensate you, both the damaged item(s) and packaging must be taken for inspection at the closest Post Office near you within 7 days. You will be issued a “damage report” by the post office.. Please notify us of the situation by email, along with photos clearly showing the damaged item(s) and its packaging and a scan of the damage report you’ve been given.
Domestic orders: Please contact us with details of your experience with the faulty items and its batch number and expiry date. If an Item is required back for inspection, a pre-paid courier bag will be sent to you for its retrieval.
International orders: We are unable to provide a retrieval bag for items sent overseas. Please contact us with photos of the product(s), batch number and expiry date for compensation.